FBO Notice Date 11/21/17
BIDS Reference Number 378
Document Type: Modification
Information Technology Services, Telecommunications Services

National Aeronautics and Space Administration, NASA Shared Services Center, Agency Contracting, 39529

D -- NASA End-User Services and Technologies (NEST) Contract. Follow onto the ACES Contract. SOL 80NSSC18R0002PRESOL POC Lewis Hansen, Lead Contract Specialist, Phone 2288136518, Email lewis.r.hansen@nasa.gov - William R. Horton, Contract Specialist, Phone 2288136538, Email william.r.horton@nasa.govThe National Aeronautics and Space Administration's (NASA) Shared Services Center (NSSC) issues this Draft Request for Proposal (DRFP) for its Information Technology (IT) end-user services requirements to support NASA headquarters, the tenNASA field centers, and other performance sites. NASA's current end-user environment includes Base Services to include Email and Calendaring, Active Directory Services, IT Security, etc, and Seat Services which includes desktop and laptop computers, mobile devices (cellular, smartphone, and pagers) and multi-functional and desktop printers, the majority which are currently managed in an enterprise seat service model.

The new contract is titled NASA End-user Services and Technologies (NEST). This notice relates to the Sources Sought Notice (Reference Number 80NSSC17R0003), posted on FBO in July 2017 and Synopsis (Reference Number 80NSSC18R0002), posted on FBO on October 30, 2017.

The NEST Contract is envisioned to increase the productivity of scientists, engineers, and mission support personnel by responsively and efficiently delivering reliable, innovative and secure information technology (IT) services. The End-User Services Program Office (EUSO) oversees the portfolio of services and capabilities associated with end-user services. The scope of EUSO includes the following areas: End-User Device Management, End-User Software Management, Mobile Device Management, Print Device Management, Messaging/Collaboration, Infrastructure Services,Enterprise Services Desk (ESD), Local Service Desks, End-User Standards, and ITSecurity.

The Government intends to award a single award Indefinite Delivery/Indefinite Quantity Firm-Fixed Price contract with the ability to order Firm-Fixed Price Level-of-Effort Services. The total potential period of performance, to include all options and award terms options is ten years.

This procurement will be conducted under FAR Part 12, Acquisition of Commercial Items, in conjunction with FAR Part 15, Contracting by Negotiation, using full and open competition. The North American Industry Classification System (NAICS) code for this procurement is 541512, Computer Systems Design Services with a size standard of $27.5 million.

An "Industry Day" is scheduled from 1:00 to 5:00 PM EST on Wednsday December 6, 2017 in the James E. Webb Auditorium located at NASA HQ, 300 E. Street Southwest Washington, DC 20546-0001. Attendees should log in to the NEST website (see instructions below) and click on the "Industry Day Notice" link for registration instructions. Registration should be submitted on or before 5:00 EST on December 1, 2017. A copy of the "Industry Day" agenda will be posted to the NEST website.

Questions or comments to this Draft Request for Proposal should be submitted to Lewis R. Hansen and William R.Horton on or before 5:00 EST on Friday December 1, 2017.

This Draft Request For Proposal is not a solicitation and the Government is not requesting proposals; this should not be construed as a commitment by the Government. The solicitation and any documents related to this procurement will be available on the Federal Business Opportunities (FedBizOpps) web page, www.fbo.gov. It is the offeror's responsibility to monitor the FedBizOpps web page for the release of the solicitation and amendment(s), if any.

A NEST website has been established at https://www.nssc.nasa.gov/nest. Historical and background information will be posted on this website as it is made available.

The attached Draft Request for Proposal is attached for review. Changes may be made until the final RFP is released.

NASA Clause 1852.215-84, Ombudsman applies to this acquisition. Prospective offerors can find the Center Ombudsman for this acquisition at http://prod.nais.nasa.gov/pub/pub_library/Omb.html.

Contracting Office Address:
NASA Shared Services Center (NSSC), Building 1111, Jerry Hlass Road
Stennis Space Center, Mississippi 39529
United States

CITE: https://www.fbo.gov/spg/NASA/NSSC/NSSC1/80NSSC18R0002/listing.html